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Customer Service Representative — Home Office (Richardson, TX)

CUSTOMER SERVICE REPRESENTATIVE/ DISPATCHER

Are you looking for a customer service position that offers you training and stability in a fun work environment?  Then look no further than L&S Mechanical, the leading plumbing, electrical, and HVAC new home contractor in Texas!

L&S Mechanical, a family-oriented company, has been in business for over 30 years and is one of the fastest growing residential construction companies in the U.S.

As a CSR/ with L&S you will:

  • Solve problems and manage solutions backed by the support of a successful team,
  • Provide front line support for homeowners and builders to resolve warranty or service issues,
  • Manage both incoming phone calls and electronic warranty/service requests to identify customer needs and schedule appointments logistically and efficiently,
  • Provide exceptional follow-up with homeowners and technicians to ensure issues are resolved to customers satisfaction,
  • Process all service-related billing including compiling quotes and purchase orders to submit for invoicing,
  • Maintain accurate and current house files by performing daily data entry,
  • Assign and or dispatch work orders to the field based on customer needs timely,
  • Provide support to field personnel,
  • Order and track material to resolve incomplete work orders timely,
  • File warranty claims on replacement parts for HVAC equipment and water heaters.

Requirements for this position include:

  • 2+ years in new home construction specific telephone customer service,
  • Proficient in basic computer skills that include but are not limited to data entry, MS Outlook, and Excel,
  • Effective at building and maintaining positive relationships with the service technicians, production managers, superintendents and coworkers to ensure timely completion of job duties,
  • Strong ability to organize, prioritize, communicate well and be committed to providing quality work,
  • Solid problem solving skills and a willingness to take on new projects with a “can do” attitude and
  • Perform the physical demands of the position – working indoors with long periods of time sitting; listening and speaking on the telephone; viewing monitor and workstation.

Typical schedule is Monday through Friday from 10 a.m. to 7 p.m. and a rotating schedule for paid after-hours work.

Comprehensive benefits package includes:

  • Competitive guaranteed base pay
  • Multiple medical, dental and vision insurance plans
  • Flexible Spending Account with debit card
  • 401(k) with 50% company matching up to 6% of employee contributions
  • Bonus opportunities
  • Cell phone allowance
  • Vacation, PTO and holiday pay

 

For immediate consideration please either apply to this job posting with your resume and salary requirements or go online to www.lsmech.com to download and submit a job application with your resume and salary requirements.

 

Check out why L&S Mechanical is a great company to work for on Glassdoor. You can also find us at www.facebook.com/lsmechanical.