About L&S Mechanical
L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade SolutionSM. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence every stage of the way.
Job Summary
As a Start-Up Coordinator at L&S, you will provide front line support and follow up to customers assisting and resolving start-up service issues. In this position you may be responsible for scheduling, dispatching, and administrative tasks. Key relationships in this role will be to service technicians, L&S production staff, homeowners, and builders.
General Responsibilities
- Respond timely to email requests from builder for HVAC start-ups
- Effectively verify in company system that houses are ready for start-up
- Schedule homes when they are ready and communicate updates to the builders if not
- Communicate with techs when faced with challenges on start-up
- Communicate with superintendents when techs raise issues
- Professionally communicate issues to builder
- Reschedule start-ups and return trips
- Verify techs complete and upload all necessary paperwork
- Confirm start-ups have been completed successfully
Qualifications
- 2+ years in new home construction specific telephone customer service.
- Proficient in basic computer skills that include but are not limited to data entry, MS Outlook and Excel.
- Effective at building and maintaining positive relationships with the service technicians, production staff, managers, superintendents and coworkers to ensure timely completion of job duties.
- Strong ability to organize, prioritize, communicate well and be committed to providing quality work.
- Solid problem-solving skills and a willingness to take on new projects with a “can do” attitude.
- Perform the physical demands of the position – working indoors with long periods of time sitting, listening and speaking on the telephone, viewing monitor and workstation.
Benefits
- Medical, dental and vision insurance
- FSA with debit card
- 401(k) with $.50 on the $1.00 match up to 6%
- Bonus opportunities
- Vacation pay
- PTO
- Holiday pay
- Annualized reviews for merit increases
- Potential for advancement